Fix the network issues preventing Samsung Galaxy S2 from sending MMS to LG Nexus 4

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  • Updated 5 years ago
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Samsung Galaxy S2 cannot send MMS to LG Nexus 4 using Koodo network. Works fine sending to Nexus 4 with non-Koodo SIM. Also works fine sending from non-Koodo SGS2 to Koodo Nexus 4.

Something must be wrong with the messaging center or otherwise.

Please fix this.
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Jeff Smith

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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There was an issue on Koodo's end with MMS earlier today. While the S2x is on try removing the SIM & battery for a minute or so then replace them and try it again. Also make sure your APN settings are set to those of Koodo's on the S2x
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Jeff Smith

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This has been an ongoing issue for weeks. And I'm using an S2 I9100, not the S2 X.

What I find most peculiar is that using a Telus SIM in my phone is fine to send MMS to the LG Nexus 4 on Koodo network, but with a Koodo SIM in my phone the MMS is received as a blank text with nothing included.

Figured Telus = Koodo essentially, but somehow the MMS does not work with Koodo SIM.

I don't know what the issue is, but it must be with the MMSC. Regular texts arrive fine, and calls are fine.
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Paul Deschamps, Mobile Master

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Are your APN settings set to Koodo's? they're different than telus.
If they are then give koodo a call they may have to do something on their end.
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Jeff Smith

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Only things that differ between Koodo and Telus are the access point name and MMSC, and yes my APN settings are appropriate to Koodo's. Again my MMS, text, data and calling are all fine except Koodo to Koodo SGS2 to Nexus 4. I'll give them a call Monday. Unlikely they will know what to do. This probably involves something quirky for only the person who understands the programming surrounding the MMSC. I doubt customer service reps will have any idea. Is there a more 'technical' group to get a hold of?
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Paul Deschamps, Mobile Master

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yes I don't know the exact extension # but call the customer service # and follow the prompt to tech support they'll be the ones that finite on their end. I have seen this issue before with others and it was just between 2 ppl or phones exactly like this and I'm pretty sure they fixed it on their end and solved the issue. it could be koodo end or the persons provider your trying to send to
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Jeff Smith

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So I spoke with Koodo tech support. The answer was a bit sad. Essentially since I have an unlocked phone the issue will not perpetuate further unless more people with the same issue bring it to light.

I understand the business model surrounding allocating resources to koodo phones and their problems, but if Rogers and Telus both have their MMS transcoding in order to allow me to send MMS to the Nexus 4, why can't Koodo do the same? This issue could take an hour to fix, maybe a day. I do not truly know how long it could take to fix so I cannot press the issue.

The SGS2 is a popular phone and the i9100 was the original release model. You would think that the networks would be compatible for such a phone.

Anyways, I'm disappointed, but I will survive. Though... why encourage unlocked phones to use Koodo as a carrier if the network cannot support a popular phone?
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Marcus Fenix

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Because unlocked phones are not programmed to Koodo's network. Thus Koodo cannot guarantee data services on phones that did not originate with Koodo.
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Jeff Smith

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That is obvious. What I would like to know is more about how the MMS originating from my phone is packaged and sent to the Nexus 4 that the Nexus 4 cannot receive my MMS yet other phones can receive my MMS. Why the specificity issue? Clearly other phones are capable of receiving the MMS.
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Marcus Fenix

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I doubt you're going to get an answser unless you talk to someone that specifically deals with programming a cellular netowrk. Regular Tech agents don't have access to this information, they just deal with troubleshooting the issues via a troubleshooting list of sorts.

If I had to guess, it may have to do with how it ends up being delivered or received and something in the phone/network preventing it, possibly due to coding.
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Jeff Smith

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Everything is due to coding because it is software... That is what I want to know. What part of the coding is not programmed for/causing an error to transfer the MMS.

Again it baffles me that I can send MMS from non-koodo networks to a koodo nexus 4. I can send MMS from koodo networks to a non-koodo nexus 4. However, I cannot send MMS from a koodo network to a koodo nexus 4.

Arg. Anyways... is there a way to speak with someone that HAS the knowledge I require to answer my question?
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Jeff Smith

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OK I've found a fix.

I installed Handcent.

The stock messaging app appears to conflict with koodo networks somehow.

Still frustrating not knowing what is causing the issue. I guess Handcent has lived up to the hype.

Cheers,

Jeff
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Paul Deschamps, Mobile Master

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Have you updated the Nexus 4 to Android 4.3 yet, maybe it will fix your issue?

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