Five Faves not such a good deal???

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I added an extra to my plan - the five favorites. It was supposed to cost 10 bucks a month but I just looked at my bill and it has charged me 18.67. What gives?
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EM Borsato

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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It's proration, you were charged for the part month you added (so from the day you added it till the end of that billing cycle) plus a month in advance. It's the same thing as when you first signed up your first bill was prorated, you were billed for the part month from the day you signed up till the end of that billing cycle plus one month in advance.
Your next bill you will only be charged for a month and it will be $10 and for every month after that as long as you keep it on your account.
When changing your plan or adding ad on's it's always best to do at the end of your billing cycle, so a day or two before your billing cycle ends to lessen the proration charge for the part month your adding it. You must of added it near the start of your billing cycle.
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Moto G

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$8.67 for what part you used before end of billing cycle. $10.00 is for your whole entire next billing cycle. then $10.00 for the next billing cycle and so on...
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Bill Melater

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It's their way of saying thanks sucker!!!!
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Bill Melater

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I will cool my jets for now, and try to resolve my 2 issues with Koodo today.

I feel I have legitimate issues, and they are not being addressed correctly. When I contacted Koodo CSR the other day, they assured me I was going to receive my "Bonus Gifts", and then they go and change their promo wording. How am I supposed to be comfortable with anything Koodo says/does at this point?

I won't crap on any other threads for now.....
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Myke

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The gift card is not a legitimate issue. The CSR you spoke to may have misunderstood what you were talking about. You have various confirmations that you won't be getting any further gift cards because you already received one from a retail partner that you activated on.
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Ivan, Mobile Master

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The promo wording may have been changed in order to minimize any confusion as evident in your specific case, or it may be completely unrelated to it.
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Bill Melater

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If they had to change the wording because of this, then that would signify to me, that I have a legitimate case.
I know it's only $100, and it's a drop in the bucket. However, I will continue to stand up for what I believe I am owed until such time as they say I'm not, and that will end the honeymoon.......

As for the possible misunderstanding by the CSR..... There was no misunderstanding. I spoke clearly, understandably, and repeated the details at least twice. If there is any misunderstanding, it's due to a internal issue/mix-up at Koodo.
I shouldn't have to be penalized for their possible error.....

I'm fighting a losing battle here, I know. You all have the experience and I'm the new guy. You think you know better than me, and you should. However, I am the consumer, and if Koodo values their customers, they will honour their advertised package which is what I based my purchases on.
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Ivan, Mobile Master

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We are all consumers, so it's not like you're "fighting Koodo" here. You've been told repeatedly that we cannot address this issue - and it doesn't matter whether it's real or perceived.

Again fighting any battle here is futile. All we can do is give advice and opinion - none of which will address your concern directly.

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