five essesntials add on?

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  • Question
  • Updated 6 months ago
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could not find the option for me to change number on my five essentials add on?
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Ryzza Mendoza

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Posted 6 months ago

  • 1
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Camilo_A

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Hi there!

So, when you log into your Self Serve, under View Rate plan, then manage add-ons, you do not find the way to modify numbers?
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Julie Thibault

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Correct.
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Julie Thibault

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I cannot find it either it is not right because we pay for this option thinking I may just let it go as I do not use it very often do not want to call into kudoo for a change every time.
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Bernard, Official Rep

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@Ryzza/Julie, there are only a handful of customers who still have this add on, so the functionality to change numbers can only be done via customer service. Most people simply switched to an unlimited minutes plan paying $40 a month which is what you are paying Julie. Now you don't have to restrict unlimited calls to just 5 numbers that is why so few people kept the feature. 

(Edited)
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David, Mobile Master

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Plans with five essentials are very old, and it appears the interface updates have excluded including it for the few customers who still retain such plans. You will likely need to contact Koodo to change these, or consider a newer plan with unlimited minutes.
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Julie Thibault

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Contacting is a waste of time for them and for us too just put it back what seems to be the problem.
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Ryzza Mendoza

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is that so. okay thank you so much!