First prepaid phone was lost and purchased second prepaid and can not set up with same email address

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  • Updated 3 years ago
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I had a koodo prepaid phone for my son and he lost his phone. I just went and purchased him a new prepaid koodo phone and I can not get it past the screen where you set up the password. I suspect it is because my email is connected to the other account. Please advise on how I can get this new phone activated.
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Samantha Keller

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Samantha,

You can log into the old account and transfer the account to a new SIM card and put that SIM card into the new phone. No need to set-up an entire new account.