First month billing problem!

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  • Updated 1 year ago
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I signed up with Koodo just after Christmas because I was told that $50 plans are now offered to you at $40 for the first 12 months, but neither my first bill or Koodo app seem to realize that. So I just want to clarify that I am getting the discounts for the first year? Also, the charge for the few days before the first billing cycle seem a little more expensive that I calculated with the representative. Could you please clarify that? Thank you!
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Jihoon

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Posted 1 year ago

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Robert, Mobile Master

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Hello there!

I think the promotion will be applied to your account soon enough! If it isn't in the next two months then I'd contact Koodo. But not earlier then that!
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Mayumi, Mobile Master

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$10 discount was for BYOD customer. If you brought your phone and  sign up, then  it should be appear after 2nd bill as Robert said.

"Also, the charge for the few days before the first billing cycle seem a little more expensive ..."
When did you sign up? and what is your billing cycle?

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