First invoice hardcopy even though I've setup only ebill?

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  • Question
  • Updated 3 years ago
  • Answered
Hello all,

I am a brand new Koodo customer and have not reached my first billing date.

At time of purchase, and I have confirmed, I am setup for only ebilling with text and email notifications. I have not selected hard copy bill.

Can someone definitively answer: is my first bill hard copy – yes or no?

There is ambiguous information on the Koodo website. For example one page says “If you are a new Koodo Mobile client, your e-bill will be available once you receive your first invoice in the mail.”

Thank you.
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iRobert

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Posted 3 years ago

  • 1
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Sophia, Mobile Master

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Yes, your very first bill will be a hard copy one, on real paper even :)
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iRobert

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Is the first bill only hardcopy? Thank you.
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Du

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Had the same thing when I signed up, it would be nice to go ebill first bill though..
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iRobert

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Could someone pls clarify:

1. Is the first bill ONLY hardcopy?

2. Can I also access the first bill as ebill?

Thank you.
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Chad Burr, Mobile Master

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Did you get a papet bill iRobert? If so chrck self serve and see if the bill is available let us know.
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Josie, Employee

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Hi iRobert, welcome to Koodo!! I want to confirm that this bill in paper format is both your first and last paper bill. You can also view your eBill in Self Serve, anytime!
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Kalandar Gaji

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Glad be u Friend
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Dennis, Mobile Master

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I swear my first bill never came in paper format
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Cameron Jones

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When did you first activate with Koodo? If it's over 12 months ago, you won't be able to see it in selfserve. I recall my first bill had that bill message of this is my first bill so you would probably see that same messaging when you look it up in selfserve
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Sophia, Mobile Master

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But but butbutbut you're supposed to give your REAL address, Dennis :P *ruuuuuuns!*
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Dennis, Mobile Master

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Wait they dont deliver to Narnia? :p
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iRobert

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Thank you Chad and Josie.

Just to let you know, I still do not have an explicit answer to my 2nd question:

2. Is the first bill ALSO available as an ebill?

Regards.
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Cameron Jones

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For #2, yes it is available as eBill. Log into your self serve account to check it out
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iRobert

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I recd text and email notifications 3 days after the billing date for the ebill, FYI.
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iRobert

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The above answers answered my question. Thank you.
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Sophia, Mobile Master

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Awwwwwwwwww lighten up iRobert, this is not the military :D You can say whatever you wish honestly :D

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