First Bill

  • 1
  • Question
  • Updated 5 months ago
  • Answered
I changed companies to come back with Koodo two weeks ago. I got a text last week (Tuesday) saying my first bill was ready and when I clicked the link it said I had no bill yet. Again this week, today to be precise, I got another text saying my bill was ready and there's still NOTHING. I must pay my bill by march 5th and I'm worried I'll be late if I don't get to see my bill and pay it with my self-serve account. I keep checking my self-serve account and I can't see anything and I use the link they sent with the text. 
Photo of Maggie


  • 70 Points

Posted 5 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 62,694 Points 50k badge 2x thumb
Try logging into self serve and then clicking view my bill and see if anything appear that way.
Photo of Bernard

Bernard, Official Rep

  • 81,048 Points 50k badge 2x thumb
@Maggie, it looks like you are trying to log in to your old account you had with us previously. Can you send us a private message on Facebook and we will straighten things out.