first bill charges twice for the same period

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I've got a bill in June. Monthly charge for May2 - June 1st is $45.46 + $24.5 (Partial charge for May 11 - June 01). How is it possible that I'm paying twice for the same period. I started with them on May 11th.
Photo of Olga Sadanenko

Olga Sadanenko

  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,508 Points 100k badge 2x thumb
Are you sure it's not partial Charges for May 11- June 1 and then the monthly charge for June 2 to July 1?

You can find the full details by downloading the PDF ebill on self serve
Photo of Olga Sadanenko

Olga Sadanenko

  • 80 Points 75 badge 2x thumb
Yes, you are right. Now I see it. When I downloaded the PDF, it says June 01 - July 01. But in the billing preview I see May 2 - Jun 1, 2017 period billing: Monthly charge (without specifying the period June 01 - July 01) + Partial charge for May 11 - June 01. It's confusing. 
Photo of Dennis

Dennis, Mobile Master

  • 196,120 Points 100k badge 2x thumb
I agree it is confusing.  That is why I always download the PDF ebill.  It has all of the details I need