First Bill

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)
I just received my first bill from Koodo for 4 days of service. It was $186 and change. Not only is this higher than the monthly amount we agreed upon, but it also seems like a lot for not 4 days of service. Is this normal? Will this be evened out on my next monthly bill? Many thanks!
Photo of Amanda

Amanda

  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
What plan do you have? Did you buy your phone on Tab too?
Photo of Amanda

Amanda

  • 100 Points 100 badge 2x thumb
It's a $60 plan (x2) with a tab charge of $15 (X1 phone only, my husband brought his existing phone over from Telus because he liked it)
Photo of Jru Gordon

Jru Gordon

  • 9,144 Points 5k badge 2x thumb
did you do an early upgrade? Maybe part of this is an Early Upgrade Fee (Remaining Tab Cost from your previous phone)?
Photo of Amanda

Amanda

  • 100 Points 100 badge 2x thumb
No, I'm a brand new customer to Koodo
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
Hello.

Pro-ration might be the cause of your high bill. Here's everything you need to know about your first-bill or pro-ration. Take a look at this video hoping it will make you understand



Source: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

Here's a PDF of what your first bill may look like : http://koodomobile.com/samplebill.pdf

If you have any other question, fell free to ask them
Photo of Amanda

Amanda

  • 100 Points 100 badge 2x thumb
This is perfect - I get it now. Thank you!