Final Bill

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  • Updated 4 years ago
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I had to cancel my Koodo and I'm wondering when I will get the final bill. My billing cycle ended a few days ago and there is nothing on my account online or by email.
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Michelle Hardy

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Posted 4 years ago

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Photo of Yannick


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Hi Michelle, it always take a few days for the bill to be available. If you still don't see anything, give us a call. We can be reached at 1-866-995-6636 from a landline, #6. Thank you!

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John Lee

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Is there a specific reason for leaving Koodo Michelle?
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Thank you for this question Michelle - I too dropped off and there is absolutely nothing on the site to help customers make the transition - I can understand having to dig for it, but it should be on their site, somewhere. I ended up calling the call center and it still wasn't clear, whether the bill was prorated, when I'd see it, no final tally... very strange. No one wanted to know why I was cancelling either... which speaks volumes as to why I am
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You have to call to cancel an acount. When you cancel the account, the agent will review what will happeen with the cancelation. They will not provide a final balance because that information isn't available to them. Here's what you can expect:

Outstanding tab, additional use, taxes, any past due balance that hasn't been paid.

What doesn't make sense is you said you just dropped off(which generally means you stopped paying your bill and your account was canceled due to non-payment) but you called to cancel, so there's some conflicting information here. Agents are required to ask why you are canceling unless you tell them right off the top of the call as to why you are canceling.
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Nothing conflicting... I transferred my phone number to a new provider today - aka dropped off, I no longer want to be a Koodo customer. I called. The agent didn't review anything other than what my current bill said.

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