Final Bill - Double Charged my Tab

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  • Updated 3 years ago
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Hello, last month I switched over to another company. A little over a week ago, I was able to see my bill and to my surprise, it came over 400$! Keep in mind I had about 186$ left on my tab when I cancelled the plan. Looking at the bill it seems that I was charged the 186$, then the monthly tab deduction of 11$ was applied to which I was again charged the remaining tab of 175$, totaling 361$ plus taxes. I tried calling the customer service number, but the menus make it impossible to reach an agent without having an existing Koodo number (which I don't, as I transferred my number), and I've sent 2 e-mails explaining the situation, to no reply. This is extremely frustrating.
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Jonathan Blanchard

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Posted 3 years ago

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Dennis, Mobile Master

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Call Koodo and just press 0 through out the menus to get to an agent. They will have to help you out
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Mayumi, Mobile Master

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Chose existing customer > enter 0 for your existing number and keep pressing 0 after that

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