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  • Question
  • Updated 2 years ago
  • Answered
I replaced my previous phone that has a Fido sim card. What do i need to do to update my phone? I have a Koodo sim card from the previous phone.
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Posted 4 years ago

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Jonathan I, Mobile Master

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From what I'm reading, your previous phone had both Fido and Koodo SIMs? I'm confused.

If you already have a new phone and just want to swap your hardware to use with your Koodo plan, than take out your Koodo SIM and put it in the new phone. If it doesn't fit (too big or too small), go to a kiosk that deals with Koodo or even order the proper sized SIM online. They're $10 + tax.

Now if you're talking about upgrading your phone, then the rep at the store will give you the appropriate sized SIM and activate it for the new device (if needed).
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Paul Deschamps, Mobile Master

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Just to add if you haven't used your Koodo SIM for over 3 months or if it was activated on a different account with koodo previously then you will need to buy a new Koodo SIM as the other will have been permanently deactivated.
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Patricia Addis

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can you use a Fido phone by just purchasing a Koodo sim care

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Timo Tuokkola, Mobile Master

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Not if it's still locked to fido. It will need to be unlocked first.