Few questions....

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  • Updated 3 months ago
Hey just signed up with Koodo and got the first bill and was charged more than 13% tax. It worked out to roughly 16%. Any idea why or who can explain? I waited on hold for a long time tonight, not a great start. Also I have two numbers on my account and need the name changed to my wife’s on the second...is there an option to edit the name in self serve??

Thanks,
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Jeremy

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Posted 3 months ago

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Dinh, Mobile Master

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Hi Jeremy,
The overcharged tax was a problem that was identified as a computer glitch. They promised to return the money. If you want to confirm, you could send a message to their facebook (to avoid the waiting on phone as you complained).

I don't think you could change the name of individual lines in one account. With Koodo, the receiver only see the number when you call them anyway.
(Edited)
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Jeremy

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Oh ok that helps, thanks. I may try to call tomorrow. I haven’t laid my bill yet so would obviously prefer not to overpay :)

Do all providers call displays only show the number? I’m with Rogers now and thought it displayed the name too...thoughts that’s what call display was?
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Dinh, Mobile Master

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@Mats: it was a different issue.
What Bernard mentioned was the issue of taxing on the full amount before discount. For example. your monthly rateplan was $60 and having $10 discount. Previously the tax = (60-10)* taxrate (13%) = 50*taxrate. Now, the Tax = 60*taxrate (13%). Inherently, there was some increase in tax but it wasn't the problem of 16%.
(Edited)
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Mats

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@ Azure
I still dont get it and it doesnt seem like a different issue. Chris(Koodo rep in other thread) says taxes should be calculated after discount. Bernard is saying the opposite, which very well may be the case. Just trying to figure out which is correct.
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Dinh, Mobile Master

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@Mats: I think tax calculation was changed recently. The OP confirmed it below. It might be a part of a bigger picture between CRA and others:  http://www.cbc.ca/news/politics/revenue-canada-employee-benefits-tax-1.4348076
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Bernard, Official Rep

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Folks, the confusion is caused by the the difference how certain discounts are treated by the CRA. The other cases you saw here were a discount type (employee and friends and family type) where tax is not calculated on the full amount. I don’t make the rules the CRA does:-)
@Jeremy, you were told correctly when you called in. No sketchiness.
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Mats

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Ok thanks.

That is what was messing me up, that certain discounts are treated differently.
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Jeremy

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K so I called in today and I was told tax is calculated BEFORE any discounts. It calculates out that way but I don’t think I agree that’s the appropriate way to do things. If you buy a product in a store at a sale or discounted price you don’t pay tax on the full amount before the discount; tax is in the sale/ discounted price. I’m still testing Koodo out for a few days and getting this info today didn’t help sell me on them. It seems a little sketchy and that’s what o was trying to move away from. Anyway hope that clears things up for anyone still wondering.