Feeling a little bit frustrated... so I added a bunch to my account when I activated a new account in december... I selected the $15 base plan with some additional boosters and left $50.00 IN my account thinking that my account would renew from there? My plan was set to renew yesterday and when I looged in I was told oh hey we are doing maintenance... I logged in today to be told my account is suspended? and NO option to have my base plan renewed through my account balance? I called the 611 and was told there was a hold time of 20 minutes which I cannot do.. ANY ideas how to adjust this on my end?