Feel cheated

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  • Updated 4 years ago
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My account has been unilaterally cancelled by thge company, where should I write or complain. I feel cheated and humiliated. I have no bad track record I am just new in the country and I feel its unjust.
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Dalbir Singh Kairon

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Posted 4 years ago

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Chris Petersens

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Unilaterally? They only cancel for non-payment as far as I know.
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Dalbir Singh Kairon

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I have been issued No on 10th June and services cancelled on 16th without any information or notice. When i call their customer care they are saying they are helpless and don't have any information and they are trying to correct the problem (listening to same reply since last two days).

you will be astonished to know that they have given me Samsung note 2 scheme and just charged 150. I want to return the device and just want to know the actual problem. If you have any idea pl guide
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Chris Petersens

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You have been issued what on the 10th? A notice? What did it say?

If your Note was purchased within the last 15 days you can return it no problem.
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rikkster, Mobile Master

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I'm wondering if you might have been put on the spending limit program since you're relatively new to Canada. If you go over your limit, the account gets suspended. The only way to lift the suspension is to pay the entire balance plus a reconnection fee.
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Dalbir Singh Kairon

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No dear

Not even first cycle hit, service cancelled unilaterally without notice within 10 days of issue of new mobile connection
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Dalbir Singh Kairon

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I have just received an email from koodo that " after my request the service has been deactivated"

God!! I never called them for cancellation or deactivation of services. Who could have done that.
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Koodo Customer

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You most likely talked to clueless, uninformed reps from a third world country (this is how Koodo saves money). Ask them to transfer you to a higher level agent -Escalations or Customer Relations? I don't know if those departments even exist at Koodo- who will most likely be from Canada and know what he/she's doing. It's highly possible that your account was suspended due to "Possible Fraud" because you're new to Canada which means they couldn't verify your ID and that you need to fax some documents to TELUS' Fraud Department. What I'd do is go sign up with Fido. Trust me.
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Chris Petersens

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If I was living in one of those counries I would take great offence to your comment! That's just plain nasty.
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Chad Burr, Mobile Master

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Regardless of where the rep is from, I have to agree with the rest of Koodo Customer's statement. The fraud or spending limit program part anyway. The xenophobia or fido part, not so much. I'll pass your concern by our Liaison and see if we can't get you some extra help. Not promising anything but we'll see..
(Edited)
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Yannick

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Hi Dalbir, since we can't access accounts from here, it's difficult to figure out what happened. I suggest that you send us an email using this link: http://koo.do/YqucV0. Make sure to select "Social Media" and we'll be able to have a look into it. Thank you!

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