Feel really bad about the service

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  • Question
  • Updated 2 years ago
  • Answered
I cant set up my self serve account through the validation email even I copied the link in a new window! I want to change my plan. And I call *611 more than 10 times during morning, afternoon and evenings but they never answer. I even try to leave a message and email. But they didnt reply and help me to set up the account!!! What can I do? Now I even want to cancel the plan. The service really make me feel so upsad!
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  • frustrated

Posted 2 years ago

  • 1
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George Riley

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Can you go back to your place of purchase?
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He asked me to call *611 and said nothing he can do.
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what can I do?? Anyone can help?
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Bernard, Official Rep

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@Stella I see that your self serve account was reset just a few hours ago. It's set up now. You already validated. You should be able to log in with your gmail address.
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Shanelle Girard

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Got the same proplem, i just buy a prepaid card of 50$ and when i dial *611 it doesnt work. When i try to log in on the website, same result.
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guillaume gosselin

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Same here why is it taking so long though?
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Timo Tuokkola, Mobile Master

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The same reason there are always loved in stores in boxing day; a very high volume of calls and only so many agents available to handle them.

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