Faulty booster activation?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: archiving 611

i bought two booster packages at the same time i bought my koodo sim card 2 months ago. i switched to koodo a few days ago and attempted to put my boosters on as well, using the pins as instructed. They did not show up on my plan so i tried them again, and now they say "Those pins have been used already". But i don't have my boosters. Why? What do i do to get them without re-buying them?
Photo of Kaiho English

Kaiho English

  • 120 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
By two boosters packages, do you mean top up vouchers? if the pin has already been used, you should take them back to the place you got them at and request a refund.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Another possibility is that your vouchers were used to renew the base plan, Kaiho. The word "boosters" might have confused the matter a bit... but if you add a voucher, it is used for whatever purpose comes first until used up. If you hadn't activated any boosters at the time, but if you had added the vouchers to your account, my guess is that it took $30 in top up fees :)
Photo of Kaiho English

Kaiho English

  • 120 Points 100 badge 2x thumb
Oh, sorry about the confusion. I meant add-ons. All I had done was register with Koodo and put the Koodo sim card in my phone and get the prepaid plan, and then when I went to add the add-ons I had issues... first they wouldn't show up, and then when I retried they said the pins were already used... I assume by ME on my first attempt.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
What does it say when you check your top up history?
Prepaid self service - Billing - Transaction history - Last 90 days.

Do they show up there?
Photo of Kaiho English

Kaiho English

  • 120 Points 100 badge 2x thumb
It says:
Aug 4, 2014 $15 Base Plan Purch/Achat d'un forfait de base 15$
Aug 4, 2014 Activation Bonus / Prime d'activation
and that's all :(
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Awww in that case follow Daniel's advice, and call Koodo Kaiho. It's a free call: just dial *611. Hope you get it sorted :)

This conversation is no longer open for comments or replies.