I am a very frustrated customer right now. I take very good care of my phones. In the last 2 1/2 years I have went through 3 androids through my Koodo plan. I originally bought the Samsung Galaxy SIIX
and it started getting buggy, would not connect to the computer to upload precious photos etc. and by the time it went completley dead (right before I was sending it in to Koodo...), I lost all my photos of my children. I had a case open at better business bureau, had to deal directly with Samsung and they were no help. I ended up getting the exact same brand of phone sent to me which I had to use my tab for. I ended up having exactly the same problem and again lost all photos of my children. Again no good customer service from Samsung and Koodo basically insisted I deal with them. I am now on my third Android, the Google Nexus (out of pocket again...) and now my battery has expanded in my phone so that cover wont shut and it goes dead all the time. I may lose my photo again with this phone. I have to again, wait at the Koodo Kiosk for hours til my turn to get this phone sent in and have to go through this all over again. I am a very unhappy Koodo customer and for what I pay monthly, I dont think I should have to go through this again and have to deal with third parties who do not care about what I have lost out on especailly family photos nevermind money. I am done with Koodo since when I spoke to the girl at the Koodo kiosk and explained my issues and she basically said we will send it in etc etc and I feel for all my issues, I should receive an Iphone at no cost to me since I refuse to deal with Androids again. I have spent alot on these three phones and in 2 1/2 years to go through that many phones, its ludicrous. I will be dealing with BBB regarding this since I feel that my very valid complaints are not being heard. I know that since I don't; want Android I will have to buy an iphone and for all the money spent and all the issues, I should get one for free. I may change over to another Carrier which means I move my daughter over also. There are some great deals at Wind Mobile and maybe customer service much better.