Billing question

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  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

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we just closed a koodo account and at that time paid all the charges too.....after 3 months now a bill was sent saying $867 pending amount....what to do now?????
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Prasanthi

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  • frustrated

Posted 3 years ago

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RudyW

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Closed how? Sounds like you haven't paid all outstanding charges after all.
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David, Mobile Master

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You will need to call Koodo to sort things out. Number is in the "Contact Us" link at the bottom of the page.
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Prasanthi

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Spoke to the customer care and paid the final bill she told through a credit card online and asked her to close the account....then she never said about this amount...
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RudyW

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What is the amount for? Outstanding balance on the phones you had, extra use, what is it?
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Veronica

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Hello Prashanthi,

We don’t have access to your private information on this public forum. In order to sort this trough, it would be better if you gave us a call at *611 from a Koodo phone or at toll-free 1-866-995-6636 from any other line.

Our hours of operation are:
Monday to Friday: 10am - 9pm 
Saturday & Sunday: 9am - 7pm 

Many thanks!

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