False Advertisement.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I have a Note 2. I was on the $29.00 plan, it has no data but has pay-per-use.

However, you cannot send MMS without turning data on. Okay then, fine. I found a way on these forums to get around that, and have data only turn on when it needs to receive/send an MMS, and this was supposedly supposed to use no data.

So my girlfriend sends me a picture to test it out, and turns out it still used data.

On the $29.00 plan, it says MMS is 100% free and unlimited, however it really isn't when I have to pay an extra $7.50 a month because I used 150 kilobytes of data from one picture. It says 4G has to be turned on, but that doesn't necessarily mean data would get used.

Can I get my $15 back? You at Koodo have lied to me and taken the money from me the last bill and this bill. Am not happy.
Photo of Cole Neumann

Cole Neumann

  • 382 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Peter


  • 4,738 Points 4k badge 2x thumb
Hi Cole,

Sorry for the trouble. You are correct that have 4G turned on doesn't necessarily mean you are using data. You are also correct in saying that your plan includes unlimited MMS.

It appears as though there's an issue with the way this is getting tracked by Koodo's billing system.

I would recommend you call them at your earliest convenience to sort this out. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Let us know if they are able to help you.


Photo of Robert

Robert, Mobile Master

  • 101,020 Points 100k badge 2x thumb
Have you closed your data after sending the picture? Were you on a wireless network while you were using this? Because if you turn on the data for an MMS and you are not a wireless network, then your phone will use data in the background that is not MMS related.

Do as Peter said while being calm and everything will go as you like. They will, in the best case scenario, explain it how you could avoid this next time and credit you your money back for "first-time" error
Photo of Cole Neumann

Cole Neumann

  • 382 Points 250 badge 2x thumb
Yep, on WiFi. There is a way to create a new VPN that would only connect to 4G while receiving an MMS. If you have 4G on and leave a WiFi signal 4G gets disabled for all applications.

But the MMS messages were using Data. Is that how MMS messages work? You NEED Data to download them? I know you need to be connected to WiFi, but I don't understand why you would need to be connected for 4G so that WiFi can download something.
Photo of Peter


  • 4,738 Points 4k badge 2x thumb
MMS is transfered via MIME-email, not standard internet protocol. Hope this helps. You can read more about the technical side of things here:
Photo of John Lee

John Lee

  • 36,704 Points 20k badge 2x thumb
If you email Koodo about disputing this first time mistake, they will most likely be generous enough to waive it off for you. Next time, check to see if you have any background apps running in the background that may use data when you enable it.
Photo of Dennis

Dennis, Mobile Master

  • 177,710 Points 100k badge 2x thumb
Go to Settings>Wireless & Networks>Data Usage

Does it show app data usage aside from MMS from your messaging app?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 192,604 Points 100k badge 2x thumb
I believe it was my Note 2 that you don't create a new vpn youjjust set it to only allow MMS under the network type.

This conversation is no longer open for comments or replies.