Fake email?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I received an email apparently from Koodo telling me that I fail to receive my last invoice and that this must have caused my missing a payment. But I both received an invoice and paid last month's bill. Has anyone else received an email like this?
Photo of Melissa Aultman

Melissa Aultman

  • 70 Points

Posted 4 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Nope.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I haven't got the email yet, but this is likely a realization on their part that some people didn't get their ebill notification via email. I didn't. The invoce was indeed available on their website, but if I hadn't checked I wouldn't have known. I usually wait for them to tell me that my ebill is ready.

Read this:

http://community.koodomobile.com/kood...
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
I've had numerous clients calling in about this. There was an outage when Koodo delayed sending e-mail notifications. If People were late on their Nov due dates between X time frame the late payment charge would be waived. A mass e-mail went out to most of Koodo's clients to inform them of this. Apparently clients are misreading the letter assuming Koodo was stating they're late on the bill.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,838 Points 100k badge 2x thumb
Koodo only sends you a bill notification when your bill is ready.( If you sign up for it).
If you paid your bill, I wouldn't worry. ( I might check it through my self serve account just in case) :D
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Yes, but that notification was missed apparently for some customers including me. :-)
Photo of Mayumi

Mayumi, Mobile Master

  • 112,838 Points 100k badge 2x thumb
Ahhh, I see :)
I don't check my other email account which (supposed to) receive a bill notification from Koodo. I always go straight to login my self serve account :)
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Hmmmm.....do yo have a different email address from your login one where you receive the email notification? I didn't know that was possible.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,212 Points 100k badge 2x thumb
It's not. I suspect Mayumi used an email address she doesn't check often as the username for self serve.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,838 Points 100k badge 2x thumb
My account login address and my notification address is same :)
What I meant was I set up my personal email and family email on my main page on my pc /phone.
I check both email accounts everyday, but not one with bill notifications(phone, other services...)

ADD : Timo answered the question more clearly than me.

This conversation is no longer open for comments or replies.