Archived and Closed
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This Monday I called several times and waited nearly 1 hour in total to get through to *611 to cancel my account. One staff told me my account will be cancelled before a new cycle begins. However now my account is still there and a new cycle is on. Could any one tell me how to deal with this? I don't want to call *611 again, the worst phone service I have ever met, always busy and keeping you waiting.