Failed to obtain IP address

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  • Question
  • Updated 3 years ago
  • Answered
I just got a Samsung Grand Prime and when i got home I tried to connect my did not work. It constantly says Failed to obtain an IP address. Can anyone help PLEASE.I tried changing to static and it said it "connected" but wouldn't load anything. 
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Allie Grant

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Posted 3 years ago

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Chad Burr, Mobile Master

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First restart you device

Goto wifi an forget the network

Now unplug your home router

Wait 30 seconds an plug it back in.

Wait for the router to re-establish the network and try connecting to it again.

Let us know
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Hello Allie, 

Has Chad's advice worked? Can you connect to your wi-fi now? Please let us know!
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If Chad's suggestion did not work, try changing your wifi settings with something like:
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Allie Grant

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I tried a lot of stuff....I even called koodo and talked to bell (my wifi) I don't know what finally made it work but it's working now

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