FaceTime?

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  • Updated 1 year ago
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do I get charged for using FaceTime before 5pm?
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Joyful Haven

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Posted 3 years ago

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Justin Robichaud

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Facetime will use your DATA if you are not on a WiFi network. If you're at home or somewhere that you have a good WiFi signal Facetime will use the WiFi instead of using your DATA. Making it free.

NOTE: Be careful! Facetime can really eat up your DATA so make sure you're on WiFi, especially since you're considering the $28 plan (Which I gathered from your other post) because that plan only has 100Mb.
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Joyful Haven

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tx so much Justin
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Justin Robichaud

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My pleasure!
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Melissa

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Exactly what Justin and very much agree with the the data. It eats it pretty fast. I would recommend only using it on wifi if your using FaceTime and it does use a bit when u iMessage. When I am out I switch to the text messaging cause they are already included in my plan
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Mathieu Carrier

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To give you a better idea, this is approximate of course, 10 minutes of video facetime takes up about 30MB on the Iphone 5S, the newer the phone, the higher the data consumption due to image quality.
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Joyful Haven

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ok tx so much Mathieu and Melissa
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Marcus Corbould

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Way late for this customer but I want to give an update to others. Koodo does not support 3rd party applications like FaceTime, Skype, WhatsApp, etc. Essentially, you will be charged as though you used your regular minutes regardless if you are using WiFi or data. I was charged $20 for a FaceTime call from Canada to the US. I have been with Koodo for about 5 years and didn't know this. However, it is the first negative aspect of Koodo that I have encountered. I called in and was informed of this from customer support. 
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David, Mobile Master

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I'm trying to understand, Marcus. You made a FaceTime call, with full video, while connected to your home wi-fi, and were billed $20 in calling fees?
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Chad Burr, Mobile Master

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Just my two cents but my wife and I use viber to call eachother because the voice quality over the data network is just so much better. We have never been charged for the calls which are always international. The calls use the data network. It does eat into our data but never minutes.

We have used facetime as well. Koodo does indeed support it fully. There was no extra charge

Did you start the call as a normal call and then transfer it to facetime? Indeed if you did it that way it does use your minutes until you transfer the call into facetime. To avoid this the call needs to be initiated from within facetime using the call button.

Source: http://www.ilounge.com/index.php/arti...
(Edited)
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Siu Hing Lee

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I have the same problem with Koodo.  When I receive calls through WhatsApp, it will eat my airtime as Koodo system cannot tell whether the call is through WhatsApp or
regular phone calls.  International phone calls through WhatsApp are free as far as you are using Wifi from other telecom provider but Koodo will charge you and eat your airtime at the same time!
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Chad Burr, Mobile Master

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I'm sorry but that's not how this works. That's not how any of this works.

Viber, facetime, whatsapp, fb messenger all make these calls over your data connection. Koodo does not charge your airtime minutes for these calls.

The only exception is if you initiated a facetime call via regular cell and then switched to facetime. Even then the regular airtime call gets dropped when facetime is connected.

There is probably some other reason your airtime minutes are being used but I assure you it isn't over these Voip based calls.

https://youtu.be/Aq_1l316ow8

(Edited)
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Mayumi, Mobile Master

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https://community.koodomobile.com/koo...
Check your Bill on PDF. It's showing all the details of your charge included Airtime usage.
So you will know what you are/were charged for.
(Edited)