Extremely Poor Customer Service @ Koodo's Kiosk - Halifax Shopping Centre.

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  • Updated 4 years ago
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Attendants at this had absolutely no idea how to manage flow of customers. There was no sign indicating where to make a queue. I waited over 25 minutes behind a customer who was being served at the counter and then one of the attendants, who was serving a lady who came after me, told me to stand in line!!! I told him that there was no line 10 minutes ago and I did not see any sign for the queue. The attendants who was rude indicated that he ALWAYS serve customers coming from the other end of the kiosk!!!!!! I even told him that the lady you are serving came after me and she was not in the queue he was asking me to stand in.

I am extremely disappointed in the way Koodo's staff interacted today. I have been a Koodo's customer for last 3 years and this was my first encounter with their staff at a Kiosk. Never again!. Cheap phone/plans should not translate into cheap customer service.
Photo of Muhammad Muddassir Rahman

Posted 4 years ago

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Photo of Sophia

Sophia, Mobile Master

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Koodo is very interested in how their personnel behaves, Muhammed. Best thing you can do is send them an email with these details. Click http://koodomobile.com/en/bc/contact.... and then choose the tab "Email Us". Make sure you include the date and time, as well as a description of the person who didn't serve you well.

This is a public community and we can't do anything for you except listen :)
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Khaleila

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Hi Muhammad,

We're you able to send us the detailed email as suggested by Sophia? We would like to take a look into this and take the necessary actions as this type of behavior is not accepted/tolerated.Thank you.

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