Archived and Closed
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Okay. I have a bone to pick with Koodo. Tonight, I tried changing my voicemail password. I set it months ago but never used it so of course I forgot the password. I came online to check how to do so. The moment I log on, I am taken to a page where Koodo appears to be INSISTING that I change my email address. I click Self Serve. I get redirected back to the page that wants me to change my address. After about 15 minutes of this irritation, I google how to change my voicemail password. I get a link to Self Serve and it works. On the page it tells me to contact Koodo to do so, so I click the hyperlink and it redirects me to, wait for it, the page that wants me to change my email address! After 10 minutes of this nonsense, I try to send a complaint email. When I get asked what my reason is, I check Other (because voicemail password isn't an option) and the page will not allow it. It unselects my option and does not allow me to advance! So then I physically call Koodo. I hear the option to change the password, click the button, and it tells me to enter my existing password. Frustrated, I hang up and try again although this time, Koodo does not present changing my password as an option! WHY CANT I JUST CHANGE MY PASSWORD THAT I FORGOT