Extra Data over my 200Mg limit cost per Mg=?

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  • Updated 5 years ago
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When the data used exceeds the monthly plan,how is the overage billed? First the rate per Meg. and then is it bundled?Eg: sold in lots or is it billed 1extra Meg at a time.Why is such basic information not easilly!! found on the Koodo page????It should be in simple black and white text so a customer knows the plan!!
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Lise Lynn Young

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Posted 5 years ago

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Xavier

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It can be easily found.

https://shop.koodomobile.com/plans/pl...

$5/250MB

I guess you have the CAN DATA $40 with 200mb and 200mins?

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Xavier

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Kill me. Did I just assume?

Self-serve > Plans and Addons >
From there you will be able to check all of the features included.
Or, you can be more specific. -Whats the name of your plan and we can get you the details right quick.

Koodo has a large plan history :( There are old plans which overusage was charged per MB.
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Xavier

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Lise Lynn Young, if you have the CAN Data 200MB 200min $40 you will get an extra 250MB of data for $5 extra on your bill. Yay♥
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Paul Deschamps, Mobile Master

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It doesn't have your data overage rate on that list in self serve Xavier. If you have an old plan you'll have to call customer service and ask them.
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Xavier

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Paul remember there are some expired plans such as (CAN Data 400MB 400min $40) that they had listed as a feature what would actually cost you any overusage.

Call Display
Conference Calling
Call Waiting
Voicemail
Unlimited outgoing and incoming text and picture messages
Unlimited nationwide Family calling
No Long distance charges with Canada-Wide Calling
Unlimited Evenings & Weekends
Evenings are from 5pm until 8am the following morning.
Weekends are from Friday 5pm to Monday morning 8am.
-400 MB /
$5/250 MB

They were supposed to show up that way. Werent they?
If not, we should post it as an idea. I can't think of any transparency if you cant find the features of your current plan either it is expired or not on your self serve
account!!!!
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Mayumi, Mobile Master

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Xavier, You didn't see this post?
http://community.koodomobile.com/kood...
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Jorden, Mobile Master

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Yup it would be nice if this was spelled out in Self Serve, especially for people who are on the older plans.

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