Extra roaming charges despite add ons

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  • Updated 3 years ago
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Before I left for France I spoke to Koodo representatives about international add ons. I have two add ons that allow me to send texts and make calls at a small chargé without roaming fees. However my first text says "roaming text message" and charged me five dollars. Why is this? All of my data, I messaging etc is off
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Posted 3 years ago

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Robert, Mobile Master

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Hello Talia

Unfortunately Koodo does not offer roaming packages in Europe as they do in the US. What the add one do is that they let you use your phone in those places for a roaming fee. I guess the representative misinformed you. Here are the roaming fees : http://help.koodomobile.com/coverage-...

EU being in zone 1 you get charged 5$/MB, 1.50$ per min and 0.69$ per text
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Tayeb A, Employee

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Hey Robert, I'm sure you meant 0.60$ per text ;)

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