Extra roaming charges despite add ons

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer valid due to Easy Roam - old link

Before I left for France I spoke to Koodo representatives about international add ons. I have two add ons that allow me to send texts and make calls at a small chargé without roaming fees. However my first text says "roaming text message" and charged me five dollars. Why is this? All of my data, I messaging etc is off
Photo of Talia


  • 70 Points

Posted 3 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 101,484 Points 100k badge 2x thumb
Hello Talia

Unfortunately Koodo does not offer roaming packages in Europe as they do in the US. What the add one do is that they let you use your phone in those places for a roaming fee. I guess the representative misinformed you. Here are the roaming fees : http://help.koodomobile.com/coverage-...

EU being in zone 1 you get charged 5$/MB, 1.50$ per min and 0.69$ per text
Photo of Tayeb A

Tayeb A, Employee

  • 17,720 Points 10k badge 2x thumb
Hey Robert, I'm sure you meant 0.60$ per text ;)

This conversation is no longer open for comments or replies.