Extra charges for US roaming

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  • Updated 4 years ago
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I was in the US in Sept. , travelling from Canada. Your new roaming charges (effective Aug. 28) said I would be charged $5/20 mg of data. I was charged $5 for 19.492 mg of data and then $26.05 for 1.738 mg of International GPRS Data Roaming?? What is this and why the extra charge?
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Judy Siegenthaler

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Posted 4 years ago

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Hi Judy,

That definitely sounds like a billing error. Unfortunately, most of us here are customers like you and don't have access to your account.

I'd suggest giving Koodo a call at your earliest convenience and I'm sure they can help resolve this for you.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Good luck!

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Chris Petersens

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It may not be a billing error at all. It all depends on whether have entered the US on separate occasions. The $5/20MB price is not monthly from what I can tell. It's per trip. So, if you went on to the US on two occasions in September those are the two charges.

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