Extra charge from KOODO AIRTIME SCARBOROUGH ON

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  • Updated 1 year ago
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I was charged 10$ on my credit card from KOODO AIRTIME SCARBOROUGH ON but the fee doesn't appear on my bill or billing history. I spent an hour on the phone with someone from Koodo and they have no idea who took that money because it doesn't appear in their system. Has this ever happen to anyone else?
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Celeste

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Celeste,

Did you recently call Koodo and have them modify something on your account?
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Tiam Behdarvandan

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I got a charge of 135.36 Koodo airtime Scarborough! What is this!!!???
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Mayumi, Mobile Master

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Is this amount match with your Koodo phone bill?
Do you have auto pay set up with your credit card?
If not, I would contact Koodo through FB message.
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Tiam Behdarvandan

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I don't even have a Koodo account anymore. I cancelled it 3-4 years ago
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Mayumi, Mobile Master

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Then, I would definitely contact them and ask them to investigate.
If you don't have an account with Koodo anymore, sending private message to them would be better than calling in.
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Allan, Mobile Master

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I would contact your credit card company. This charge doesnt appear to be one that comes from Koodo.
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Ahmad

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If Koodo can't honestly tell you what that charge is for or that they can't "find it", then I'd call your credit card company and request a chargeback. At that point, your credit card company will handle everything and either Koodo WILL find out why you were charged and tell you (tell your credit card company who will tell you) or you get your $10 back. 

Since you even called and asked and they didn't provide a reason or any information, that's what I'd do right away at this point
(Edited)
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Celeste

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Yes this is my next step. Koodo is investigating but I know that I will have more success with the credit card people (I only called Koodo because my bank told me to do so).
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CeeCee Carter

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I too just had this done only my charge was for $123.  Koodo Airtime Scarborough.  Considering it is a new credit card and Koodo doesn't have it in any way shape or form, also the fact that the cc company told me Koodos charges do not show up as Koodo Airtime.... I would have to say this is fraudulent. My credit card company is looking after it.  Just curious what credit company are you with?
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Paul Deschamps, Mobile Master

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Do You Have Anyone In Your Family That Is On Koodo Prepaid And Maybe You Purchased A Top Up Voucher For Them?
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5s

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A charge for 123? That's bizzare. What are the odds on that, other than a gas station or gift card purchase.
(Edited)