Extra Charge

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  • Updated 3 months ago
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Why was I charged $10 for switching my number when I was told I could try a number for 14 days free and switch if the phone worked. I switched after one day and was charged? when I was told it was free?
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Lena MacDonald

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Posted 1 year ago

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Bernard, Official Rep

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@Lena, you activated with us at the very end of February. We do have a 15 day return policy for the wireless home phone you purchased. It's not the number you are trialing, but the service. Phone number change is absolutely free as long as you do it online. When you call in and ask our reps to do something that can be done online there is indeed a fee of $10. I hope this helps explain. 
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Lena MacDonald

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Thanks for your reply
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Bernard, Official Rep

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Anytime Lena! Please don't hesitate to come back here if you ever have any questions. Thousands unbiased customers here will help as well. 
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Norman Crerar

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Clicking on the "Extra Charge" (of $14) gets me to three big circles all with a zero balance and no other answer.
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Dinh, Mobile Master

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@Norman,
The thread is 1 year old and your problem might be very different.

Have you checked your pdf bill, and see the detail of the charge?. That should be available in your selfserve. Normally it is in the page 3, 4 of the pdf bill.
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Bernard, Official Rep

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@Norm, for you the $14 is for Easy Roam use in the US.