extended warranty .. what if you cancel

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Curious..

Lets say you buy the extended warranty with a brand new phone with koodo, and 6 - 7 months down the road you cancel your koodo plan..

what happens to the warranty?

Do you get a refund? or is the warranty over and done with?
Photo of John K

John K

  • 160 Points 100 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Hellothere

Hellothere

  • 270 Points 250 badge 2x thumb
If you paid $99 upfront, they keep your money and your warranty is cancelled.
If you were paying monthly, you don't pay any more and receive a pro-rated refund for the month you're in. Your warranty is cancelled in this case as well.
http://extendedwarranty.koodomobile.c...
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Oh I understand now. I thought your quoations were from Chad's screenshot which I didn't look at. Yes you are right
Photo of John K

John K

  • 160 Points 100 badge 2x thumb
Well if you paid up front you should get a refund if you cancel your line after 2 months, but they won't refund it,

In the terms and conditions. the "contract" is actually referring to the terms and conditions of the plan coverage , not to koodo line.

I do understand the other part where it says active line, but if you paid upfront it is registerd for 2 years prepaid , thus they should prorate it or not.

I called up koodo, and the one rep told me the warranty would still be valid, than came here. got a different answer lol
Photo of David

David, Mobile Master

  • 93,400 Points 50k badge 2x thumb
That's a risk you take by getting the $45 discount for buying up front. If you have the expectation that you will stay with Koodo, then the up-front purchase makes sense, if not, then the monthly makes more sense. Not sure why you would expect to have it both ways?
Photo of Hellothere

Hellothere

  • 270 Points 250 badge 2x thumb
Which one would you believe: the agreement in writing or a frontline rep?
Photo of John K

John K

  • 160 Points 100 badge 2x thumb
Well the writing says contracts, which means that the contract is the terms and conditions. if you buy the phone outright and you are month to month, you are not in a contract with "koodo" thus the terms and conditions set on that "contract for the warranty " don't state what happens.

they say your line has to be active, it isn't specific in the sense of paying in full.

a 45 discount on what? you get no discount if you pay the phone with no tab. you are still paying the full warranty price as well.

This conversation is no longer open for comments or replies.