Extended warranty fees

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  • Updated 2 months ago
I got a Samsung Galaxy A5 almost a year ago and also got the extended warranty which I've been paying every month. My phone fell and there was some significant screen damage despite the case and screen protector being on. When I filled out the repair/replacement form it said my phone was no longer supplied by the manufacturer and to choose one of the 3 listed. My question is why am I being charged $130+tax for the repair/phone? Isn't the monthly payment supposed to cushion the cost? And with the only 3 options i was given there's also a note saying I'd be subject to a $200 service fee for those models.
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Posted 2 months ago

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Dinh, Mobile Master

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hi Deanna,
I didn't buy extended warranty so i don't know the detail. However  have you checked if they followed the conditions and terms here https://www.phoneclaim.com/koodo/#program-terms

I would suggest you check that first, and see if there is something that unfair or wrong with your case.
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Allan, Mobile Master

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Think of the extended warranty more of a discount on repairs. You still need to pay for a repair, or a replacement device.

Instead of paying full price though you're only paying $130 or however much it is for yours.
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Dennis, Mobile Master

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it looks like you have a Tier 3 phone, hence the $130 service fee.  Your replacement phone looks to be an upgrade to a Tier 4 phone (a better phone) hence the move up to the $200 service fee.  You also have the option to stop the extended warranty after you get your replacement phone.  No extended warranty monthly charge.  No $200 service fee.  Just be mindful about not dropping your phone.  If you drop it and you break it.  Oh well life happens and it's on you.

Rant start....

Unless you are reckless with your phones (you prolly shouldnt own an expensive phone in that case), extended warranties are not worth it IMO.

With the combined cost of the monthly payments and the service fees, you might as well use that money to save up to get a new phone that is your choice instead of the limited options they choose to give you.  Besides, your phone is a fast depreciating item too.

Companies also make money on these extended warranty.  The repair company, the warranty company, Koodo.  You bet they are not lossing money on all the extended warranties they sell.

Ok Rant over.