Explain overdue notice of $136.06 when you should be taking monthly payment on my visa account.

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  • Updated 3 weeks ago
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Noorun Gaffoor

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Posted 3 weeks ago

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Sophia, Mobile Master

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We have no access to your account, Noorun. Did your credit card payment not get through perhaps? Have you checked self service for any messages?
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Bernard, Official Rep

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@Noorun, even if you are on pre-authorized payments it is possible that payment doesn't go through. Either due to limit or some other reason. 
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Noorun Gaffoor

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My credit card payment has a high limit and there is no reason why the payment didn't go through. I see you have not taken payment for April,May *not sure of March.Explain how $136.06. This is unacceptable and again need to speak with someone.
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Dinh, Mobile Master

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@Noorun: if you would like to speak to someone, you would need to call them directly. Or if you don't want to wait on phone, you could send a message to their facebook so agents could look into your account.
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Mats

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Expiry date needs to be updated maybe? 
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Ranjan, Official Rep

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Noorun, if you log into your Self Serve account, you can verify and update your pre-authorized payment information. It does require your attention.
The last successful payment received was in February. You can also review current and past charges in Self Serve, to verify the outstanding balance that's been getting carried forward.
Hope that helps - let us know if you have other questions. 
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BobTheElectrician

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It would make it a little less of a 5-alarm fire for everyone three months after the fact if Koodo sent a text saying discreetly that pre-authorized information should be verified whenever a payment is declined.
They're not shy to warn prepaid clients about due date and then confirm when renewal has been successful.
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Ranjan, Official Rep

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We did, Bob :) There were multiple SMS notifications sent, prior to the card expiring, flagging that it needed to be updated. Also, a monthly SMS once the latest bill gets issued, which include the total outstanding balance.