Expired prepaid account would lose balance credit?

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My prepaid account is expired 5 days. Today I want to renew my account and I found my balance became 0. (I have $8 balance before). Is that because my prepaid account expired so make my balance become 0?
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Natalie

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Posted 2 years ago

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rikkster, Mobile Master

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Hi Natalie,

The system likely saw the $8 and tried to apply it toward a baseplan. This is assuming that you signed up for automatic top up. Since the funds were not enough to cover the amount of the baseplan, you'll see a balance of $0. If for example, you apply funds for a $25 baseplan, you should see a credit of $8 on your account.
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Natalie

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Thanks, you are right.

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