Expensive call from States -to and from own phone number

  • 1
  • Question
  • Updated 11 months ago
Hubby just returned from trip out west and spent a couple of days in the States. No issue being charged $5.00 for small bit of data and $5.00 for a few texts however he was charged $27.00 for one phone call. He insists he didn't call anyone. The bill shows his phone number as placing and receiving the call. Perhaps he pocket dialed himself.  Pretty expensive pocket dial. Any way to get this amount reduced??? The small bit of data was because he forgot initially crossing the border to put phone in airplane mode. Would this have prevented the phone charge? 
Photo of Janice Kreviazuk

Janice Kreviazuk

  • 210 Points 100 badge 2x thumb

Posted 11 months ago

  • 1
Photo of Jan Hope

Jan Hope

  • 4,356 Points 4k badge 2x thumb
@Janice

Probably you won't be able to reduce charge for the pocket dial but you can always call Koodo directly and try anyway. You have nothing to lose.

Putting phone in an airplane mode would prevent it definitely but it would cut your Hubby from any communication, as well. Unless on Wi Fi.
Photo of David

David, Mobile Master

  • 93,840 Points 50k badge 2x thumb
A call To / From the same number suggests the call was to a private number (one who has call display turned off). Since the system cannot display the number called ( or who called) it is reported as being to and from your own number.

Pocket dialing one's own number would lead to the voicemail system.