expected delivery date for phone ordered on webstore

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I ordered phone on the Webstore through selfserve on August 21,
2017. The only thing I have received so far is a confirmation e-mail from Koodo which states that my order is "being verified". I have not received shipping or tracking info and it has been nearly 5 days since I put my order through. Could I please ask the status of my order and when I can expect it to be delivered? 

I read on the website that it takes between 3-10 business days for delivery, but I haven't even received a confirmation of shipping or tracking info. I have also e-mailed and called the Koodo webstore and have not heard anything back...
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Jayant

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Jayant, it's not one of the devices that's on backorder is it, what phone is it?
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Jayant

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Hi Paul, 

I'm not sure, it's an iPhone 7 Plus.
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Robert, Mobile Master

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Hello Jayant,

Also, keep in mind that you won't receive any shipping information unless the phone is actually shipped. So it may be normal that you haven't received anything yet. If you want to receive information about the order, what is your order number?
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Jayant

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Hi Robert, 

My order number is: HFO18545141
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Paul Deschamps, Mobile Master

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If it was either 128gb black models flat or jet black there is a 1-2 week wait on top of the shipping timeframe
(Edited)
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Jayant

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It was in the silver colour and 32gb and when I ordered it, there was no mention of a waiting time :/
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Jayant

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Thank you for looking into it. I really do hope it shows up unannounced. 
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Jayant

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Would it be helpful if I sent a screenshot of my order confirmation? 
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Paul Deschamps, Mobile Master

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No the order # should be fine. Hopefully your order got in before stock depleted, finger crossed
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Jayant

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I really hope so too!! Out of curiosity - what would be my next steps if it did get depleted? Could I ask for a refund?
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Robert, Mobile Master

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Hello Jayant,

If there's no more iPhone 7 and you paid for it, I believe you'll have the chance to ask for a refund. But it would be unlikely that you got to order a phone that is not available. 

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