I've been a Koodo customer for a few years, with no Tab balance lately, and have just ordered to a new phone on a new Medium tab, which shows up as $360 in Self Sever. It is unclear when I could pay off this new Tab. Koodo's FAQ says "You'll need to be a Koodo customer for at least 90 days before you can pay off your Tab Balance", but I've seen indications here in the Community that it might actually be 90 days after any new Tab is started? I haven't yet received my phone, but clicking "Pay my Tab" for fun refuses, and suggests as possible reasons "
- You have not been with Koodo for at least 3 months
- You have not yet paid off your first bill