Existing customer paying off new Tab

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  • Question
  • Updated 4 months ago
I've been a Koodo customer for a few years, with no Tab balance lately, and have just ordered to a new phone on a new Medium tab, which shows up as $360 in Self Sever.  It is unclear when I could pay off this new Tab.  Koodo's FAQ says "You'll need to be a Koodo customer for at least 90 days before you can pay off your Tab Balance", but I've seen indications here in the Community that it might actually be 90 days after any new Tab is started?  I haven't yet received my phone, but clicking "Pay my Tab" for fun refuses, and suggests as possible reasons "
  • You have not been with Koodo for at least 3 months
  • You have not yet paid off your first bill
Does anyone have the authoritative rules on this, and if a new Tab does reset the first payout opportunity to either 90 days or the next bill, perhaps any Koodo rep reading this could try and have the documentation clarified.
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Posted 4 months ago

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Dinh, Mobile Master

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hi NorthernRaven,

90 days is the duration of the Tab on your account before you could pay it off (not billing date).

They normally consider you "renew"  or "activate" (a real new) when you get a new phone in their Tab system. So you are "new" (either renew or "real" new) in either cases to them when you are talking about Tab.

I agree, they could have rephrased it differently to avoid confusion.
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Since you have been with Koodo for awhile you will have to pay off your first bill after getting the phone and then you will be able to pay off your tab if you want to. You will not have to wait 90 days.
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Dennis, Mobile Master

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It's an interest free loan.  Why do you want to pay it off early?
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Given that liquid cash is making at best around 2% in a high-interest account, and given my marginal tax rate, the savings is probably around $4 over two years.  I don't know that I will pay it off, but I can see advantages to being in a position of flexibility, instead of finding some undocumented reason (phase of the moon, Zhou Enlai's birthday) that I can't pay it off at some point when I might want to.

I notice that the two answers given above (reset to 90 days, after first bill payment on new Tab) don't agree.