Existing Customer Activating a New Phone

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hello. I am an existing Koodoo Prepaid customer. I recently purchased a newer, unlocked phone that fortunately uses the same size SIM card as my old phone. When I decide to start using my new phone I will use my current Koodo Prepaid SIM Card. Once inserted, I assume I will have to activate the new phone. Is there some way I can go into my current account to update the IMEI number? Or do I have to go into the "Activate a New Phone" tab and complete those steps again? I don't want to do anything that will cancel my current SIM Card. Any advice is appreciated. Thanks in advance.
Photo of flyersfan


  • 1,654 Points 1k badge 2x thumb

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi flyersfan,

You can simply pop in the SIM card to your new phone, you don't need to make any changes. It will just work right away.