Exchanging defective phone?

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  • Updated 4 years ago
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I ordered a Nokia lumia 520. A couple months later, the power button has stopped working. Lots of other customers report the same problem online. Instead of a repair, can I exchange this P.O.S. phone for a different one? Thanks.
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Adam Halpert

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Posted 4 years ago

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Ivan, Mobile Master

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Since you're out of the initial return period the only thing you can do is request a warranty repair. I would suggest calling customer service to get started.

You cannot change your phone at this time.
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Robert, Mobile Master

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Unfortunately, Nokia doesn't have the same policy as Apple :P