exchange fees?

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  • Updated 4 years ago
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i just got my bill for this month, and was charged $10 for the exchange fees, just wondering what that fee is for...
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Thanh Nguyen

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Posted 4 years ago

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Zaphod Beeblebrox

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Whereabouts do you see this on the bill? What is the title of the ssection it is posted?
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Robert, Mobile Master

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Have you repaired your phone recently? First time I hear about this fee!
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Zaphod Beeblebrox

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It would be awesome if we can get a response
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Thanh Nguyen

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It was posted under the other charges and credits, as i know so far it is the fee of plan change, but if we do it online then it should be free..
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Zaphod Beeblebrox

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Is there any possible way you can post a screenshot of the bill? Just block out the personal details.
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Thanh Nguyen

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there you go..
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Timo Tuokkola, Mobile Master

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Did you happen to change your plan over the phone?
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Thanh Nguyen

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i did it online though
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Dennis, Mobile Master

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Did you do anything over the phone with Koodo?

If you fee that this charge is in error, you will need to call Koodo to have them correct it. *611 on your Koodo cell

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