Exchange colour of phone before order is confirmed and shipped out.

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  • Updated 9 months ago
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I recently purchased an iPhone se in gold today and it hasn't been verified yet. I later thought about my purchase and realized I would rather have it in rose gold instead. Is there anyway to exchange the colour before it's shipped out? This is also a new activation. My order number is HFO18651437. Please help!
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Elizabethx

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Posted 9 months ago

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Paul Deschamps, Mobile Master

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Hi Elizabethx, a rep may see it here but try sending Koodo a private message to their FB page or Twitter account where they can verify your account and maybe it will get to them faster that way.
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Elizabethx

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I heard that the Koodo web store has a phone number and can contact them Tuesday through Friday, 3pm to 9pm est. Do you think they could help me with my order? I really want to contact them as soon as possible before my order is verified. I also don't really want to have to go through the returning process.
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Paul Deschamps, Mobile Master

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Yeah you can try to contact them first they're just behind so you may have issues doing so unless they've caught up Ruth the mass of orders they've resized from the back to school deal.
Webstore: koodo.webstore@koodomobile.com or 1-844 566-3697
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Elizabethx

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If I decided to send a private message to Koodo to their twitter, what is their twitter account?
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Paul Deschamps, Mobile Master

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Here's links to their FB and Twitter accounts below
Take a look at Koodo (@koodo): https://twitter.com/koodo?s=09

https://www.facebook.com/Koodo/
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Elizabethx

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Okay thank you so much for all your help. I hope you have a wonderful day.