Every time I try to log into my Koodo account online I get a tab saying "an error occurred while logging in." Is the site down?

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  • Updated 3 years ago
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Christa Kunka

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Posted 3 years ago

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Chad Burr, Mobile Master

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I'm not having a problem logging on.

Have you tried another browser?

You may also need to clear your cookies and cache on your current browser.
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Christa Kunka

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I tried a different browser and still not working. How do you clear your cookies? I tried a whole different computer as well and still nothing
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BobTheElectrician

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Temporarily change your DNS settings on the computer in your Network settings. Make a note of the current values, then replace them with 8.8.8.8, 4.4.4.4 (these are Google default values), reboot and retry.

My ISP made some unannounced & unhelpful changes to their system recently. Switching over to the Google values for a day or so cleared up a number of problems.

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