Ever since Koodo "upgraded" my phone plan, phone has no service?

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Today one of the Koodo Reps called and convinced me to upgrade to Koodo 45, for unlimited canada wide calling, text, picture etc. and 750MB of data. I went through with the phone call then wait about 10 minutes and restarted my phone. After restarting it I've gotten no service whatsoever. Tried restarted, resetting network settings nothing works as of yet. I'll also mention that this new plan would be a monthly subscription instead of pre-paid with top ups as I had previously used. So maybe the different accounts could be the issue? Any help is much appreciated!
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David Van Dyke

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Posted 4 months ago

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Timo Tuokkola, Mobile Master

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Really can't speak for what was won on the phone call, but prepaid and postpaid services use different sim cards. If you switched to postpaid service you would need a postpaid sim card in order for the phone to work.
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Chad Burr, Mobile Master

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I found this in our discussion group:

"As of March 13, Koodo prepaid customers who choose to move to Koodo Postpaid, now have the option to keep their existing SIM. This new benefit eliminates the need to purchase a new SIM card.
Notes:
- Customers will still need to get a new SIM card if they switch to a device that requires a SIM of a different size.
- Only an active Koodo prepaid SIM can be used when switching to Koodo postpaid (during a prepaid to postpaid port-in transaction).
- Customers cannot switch from Koodo postpaid to Koodo prepaid using the same SIM.
- A SIM that is not activated or if it’s deactivated, will not be eligible. "

So you should be able to continue to use your prepaid sim. What phone do you have? Where did you buy it?
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David Van Dyke

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It's a Blu Vivo XL2, and I got it off Amazon.
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David Van Dyke

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How can I activate that with the new plan?
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Paul Deschamps, Mobile Master

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Did the person on the phone say they were sending you a new SIM Card? Or did they tell you to go purchase one and activate through following the email they will send you?
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David Van Dyke

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He never said anything about that and I never received an email.
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Dennis, Mobile Master

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Are you able to login to self serve (prepaid and postpaid) to check your account status/plan?
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David Van Dyke

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I wasn't able to log in to either. I was somewhat successful with the postpaid account but it said I needed authorization from my prepaid account which I couldn't log into.
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Dennis, Mobile Master

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Just so it is clear for others who come across this post in the future, how did you get it fixed?
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David Van Dyke

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The guy on the phone call had me turn my phone off, and made some changes on his end then had me turn my phone on again and it worked.
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Bernard, Official Rep

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@David, the problem wasn't with your prepaid account. You had a monthly account that was cancelled late. The email address attached to that account was the one you used here.

The new account you just opened has different gmail address and that is where the validation email was sent. Pls check that and follow the steps so you could have access to your account. 
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Dennis, Mobile Master

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How was it canceled late?  The koodo rep ported him from prepaid to postpaid
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Bernard, Official Rep

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Late last year is is what I meant. :-) 

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