Europe Add-On Sucks

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  • Updated 2 years ago
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We just returned from a Mediterranean cruise and had added the $40.00 Cdn. fee for service in European ports. We were never able to text or make or receive calls (any type). Friends had an apple phone with a different provider and were able to do "everything". I borrowed their phone to call KOODO support and tech support told me they make no guarantee on actually being able to connect with any providers in Europe and we did all the techy stuff and finally he said "too bad, so sad". I asked for my credit and they did provide this. I feel this is  false advertising, why does KOODO not say they cannot guarantee anything but you might, by chance. get lucky. Had we known we would not have advised our business partners that we would be in constant communication. I am severely dissappointed in Koodo's reaction to this problem.
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Brian Wilson

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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You mean something like this?

Can I stay connected when I travel outside of Canada?

Roaming services are available on compatible network technology and are provided when you are outside of Canada in places where Koodo has roaming agreements with other telecommunications companies. Roaming service areas may vary without notice. There may also be times when you are charged for roaming while still within Koodo coverage areas. This will happen if your device's radio signal is picked up by a cell tower located in the coverage area of another wireless service provider.

When you are roaming, you will be connected using the services of another wireless service provider. As a result, you will be responsible for all applicable charges, and are subject to the terms and conditions of the service as imposed by that other provider (these may include limitations of liability and possibly the provision of unwanted services and content). To check the network availability and rates in different countries, visit koodomobile.com/travelling. Please keep in mind that special numbers for emergency services and operator assistance may vary by country so dialling the numbers that you use in Canada may not work. It is your responsibility to look up and use country-specific numbers when roaming outside of Canada.
Will my Koodo services always work in Koodo coverage areas?

We monitor our networks to keep them running continuously. However, there are times when Koodo must temporarily suspend or restrict the service to maintain, restore or repair the network. Also, to ensure fair network access to all users, Koodo may manage network resources using methods including, but not limited to:

Allocation of bandwidth, which may limit the availability or speed of data service;
Filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
Restricting the network access available to specific transmission protocols.

For a description of Koodo’s network management practices please see koodomobile/legal.

In addition, service failures or interruptions can occur due to events beyond Koodo’s reasonable control. These may include:

Atmospheric conditions (including solar activities);
Physical obstacles interfering with the transmission of radio signals;
Limitations on the capacity of the network to carry traffic from all nearby users;
Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
Defects or failures in network equipment; or
Emergency or public safety requirements.

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