Essential Phone Adaptor stopped working: How to get replacement?

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  • Updated 3 months ago
My Essential's phone adaptor stopped working a couple weeks ago. Would I be able to get a replacement under warranty? 

I contacted Essential Products about it and they would have sent me a replacement if I lived in the States. They suggested I contact Koodo for the replacement instead. 

I appreciate any help with this, thank you.
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Cat Le

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Posted 3 months ago

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Goran, Mobile Master

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Yes you'll want to bring it to a Koodo kiosk / retailer to process a warranty replacement for a phone accessory. Be sure to bring proof of purchase.
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David, Mobile Master

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How long ago did you contact Essential? I saw a note this week that they just started shipping to Canada.