eSECURITEL REPLACEMENT PHONES

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Who can I complain to about this service?

I've been sent two replacement phones for my LG G3 and they both die with high battery levels (20%+).

Can I receive a refund for my insurance?
Photo of Tom-Luc Picard

Tom-Luc Picard

  • 80 Points 75 badge 2x thumb
  • fustrated

Posted 2 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,110 Points 100k badge 2x thumb
Your complaint is with esecuritel themselves and you will have to talk to them about any issues.
Photo of Tom-Luc Picard

Tom-Luc Picard

  • 80 Points 75 badge 2x thumb
OK fair enough but Koodo is affiliated to this company. 

Has anyone else had issues with eSECURITEL?
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Yes. A lot of people have had issues with them. But there has been even more successful repairs and returns.
Photo of rikkster

rikkster, Mobile Master

  • 68,228 Points 50k badge 2x thumb
Below is a link to eSecuritel's Extended Warranty Program Plan, (pdf format). Page 3, (last four paragraphs), you'll see a detailed explanation on cancelling the service and refunds. The refund and cancellation information is the same whether you enrolled before or after June 1, 2015.

https://www.esecuritel.com/Portals/80...