Error with Self Service

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  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: mentions the SS app which we are shutting off

For the last two months whenever I try to go to the self service option to view and print my bill I get Oh no! An error has occurred and my only option is to go back to the home screen.  I simply cannot get on to it.  What is going on?
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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Try deleting your browser history, cache and cookies and try again.
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Ivan, Mobile Master

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You can do this by pressing CTRL+SHIFT+DEL while your browser is open. Then select the appropriate items and confirm deletion. This works on Windows computers (if on a Mac, use CMD instead of CTRL).

If you're having issues with the app, please uninstall the app and reinstall it again from the appropriate app store.

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