error on change plan page

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  • Question
  • Updated 1 year ago
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Like many others, I am having a problem with the Change Plan page not loading. An error occurs and it says to refresh the page later. Is this ever going to be fixed?
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Tracy Harrity

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  • frustrated and annoyed

Posted 1 year ago

  • 1
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Goran, Mobile Master

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I believe that it's being worked on. If clearing browser cache using a different browser or using private/incognito tab in a browser doesn't work then send koodo a private message to their Facebook page or call 611( be prepared for potentially long wait times) and mention the issue and you won't get charged.
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Bernard, Official Rep

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@ Indeed Tracy we are working on it. It's not a simple fix unfortunately, but as per Goran, Allan suggesting we can help you on Facebook to make the changes. It's the line ending with 67 that you were trying to change the plan for, right? 

Totally not related, but I tried buying a couple candles off your site and I get an error message for my Visa. I know it's valid and works fine because minutes ago a I bought some stuff off Amazon. Any insights? 
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Tracy Harrity

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Haha! Errors errors everywhere! We'll get that fixed asap. :)
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Tracy Harrity

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Yeah, we would like to change the line ending in 67 to the $105  7gig plan.
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Bernard, Official Rep

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Ok, can you pls send us a private message on Facebook so we can authenticate your account and we'll help on you out Tracy.