I had this epp plan discount for bout a year andthen i cancelled it coz my mom is not using it at all. So this dept told me that i can come back anytime within 90 days and i can still get my discount and everything,so i open again a new number in same account hoping that i can get my discount. Coz i asked 4 diff agent and they told me that theres nothing t worry about it that i will stillget my discounted thing anyways. And then when i got my bill it shows that i dont have any discount at all and the agent that i talked to said theres no notes from other agents that i talked to about this epp plan. Is there a way i just cancel it and return the phone to them coz theyre giving me false statement tho. I know u can only return ur phone wuthin 15days but maybe theres an exception if theyre giving customer a false statement. I can ask my manger to email koodo about the epp plan but he's on leave so theres nobody cab fix it for me.